Shipping & Returns
SHIPPING POLICY
At Mama’s Baby Imports, we carefully select products from trusted international suppliers to bring modern and affordable baby essentials to your family.
Because many of our products are shipped directly from our suppliers, delivery times may vary depending on your location and product availability.
-
United Kingdom: 7–15 business days
-
Europe: 7–18 business days
-
International Orders: 10–25 business days
Please note that shipping times are estimates and may occasionally be affected by customs processing, holidays, or carrier delays.
Once your order has been processed and shipped, you will receive a tracking number via email so you can follow your package every step of the way.
We are not responsible for delays caused by customs, incorrect shipping information, or carrier issues after dispatch.
RETURN & EXCHANGE POLICY
Your satisfaction is very important to us.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
To help us resolve the issue quickly, please include:
-
your order number
-
photos of the item
-
a brief explanation of the problem
Because many of our products are shipped directly from international suppliers, we currently do not accept returns for:
-
change of mind
-
incorrect size selection
-
minor color variations due to screen settings
However, if there is a genuine issue with your order, we will always do our best to provide a fair solution, including replacements or refunds when appropriate.
Mama’s Baby Imports reserves the right to deny returns that do not meet our policy conditions.